Terms and conditions


We reply to every request we receive. In case you don't get an answer within 24 hours, please do contact us again: sometimes e mails just don’t go through!

We highly recommend to book your tour at least one week prior your arrival. In this way, we can guarantee our availability. To confirm your booking, you’ll be required to provide a valid credit card number. Nothing will be charged in advance, as we need your credit card details to hold your reservation only.

Kindly consider that a tour is booked only when a confirmation voucher has been issued.

An email exchange is not a reservation, nor it means we have a tour on hold for you.

Payment will be settled at the end of each tour, directly with your driver or guide.

We accept Mastercard and Visa only.

You can pay for your tours both in cash and by credit card.

Please, note we apply a 10% fee on credit card payments. which is due to bank commissions on international transactions.

We acceps payments in U.S. Dollars too, and in this case, we will apply the exchange rate of the day of your tour as it is stated on the official website of Yahoo Finance, plus a 10% change commission.

All our prices are intended per party, not per person.


Nothing will be charged if you cancel your reservation at least 7 days before the required tour.

If these terms are not adhered to, When In Italy reserves the right to debit a "no show fee" on your credit card, which is equal to the total amount of the tour(s) previously booked.


When visiting churches, and in particular at the Vatican, the dress code requires shoulders and knees to be covered. This applies to both men and women.

No need to be formally dressed: you can wear anything wish to wear (jeans and sneakers are totally fine!) as long as your shoulders and knees are covered.


In Italy, tipping is not mandatory, so please don’t feel like you must leave a tip!

If you have received a good service, a 10% is considered a fair amount, but – again – not mandatory! Anything you’ll decide to leave, will be absolutely well accepted.


To avoid long lines and maximize the time at your disposal with your gude or driver, we highly recommend you to buy your admissions in advance, in particular when visiting very popular sites, such as the Vatican and the Coliseum.

Admissions are available online, and we’ll be happy to assist you with the booking procedure, if needed.


Verbal agreements are not taken in consideration. A tour is booked only once we issue a formal contract.

When in Italy is not responsible for strikes or unexpected closures.

If a tour must be moved or cancelled for such reasons, nothing will be charged.

Should this occur, we’ll of course do our best to re-arrange the tour to the next available date.


All our vehicles are covered by an insurance policy taken out with the major insurance companies, and our drivers are all professionals and holders of an authorized license.

In Italy, by law, drivers are NOT authorized to accompany you while you are actually visiting INSIDE museums, monuments or Churches: your driver will be waiting for you outside with the vehicle.

For "in depth tours", with more detailed information over art & history, we offer a team of very knowledgeable and carefully selected LICENSED TOUR GUIDES. In this case, you’ll have your tour guide walking with you inside each attraction you’ll visit during the tour.


Cookie notice

European law requires all websites to clearly indicate if cookies are used and for what purpose.

Cookies are small files which the browser stores on the computer that is being used to surf the web. The website’s server uses these files to “remember” a visitor in order to enhance the website experience the next time the site is visited, for example by remembering cart/basket contents or the language selected. Cookies do not contain information capable of identifying users personally, but profiling cookies can track browsing habits and preferences and can be used as a source of information to provide, for example, targeted advertising.

This website uses own and third-party technical and analytics cookies in order to enhance the website experience and gather information in an aggregate form for statistical purposes. It does not use any type of profiling cookies.

Some sites that are linked to our website may use persistent cookies and also profiling cookies:

In relation to the third-party cookies installed on these websites, we advise you to read their cookie policies.

By continuing to use this website you are agreeing to our use of cookies. You can however erase or block these cookies by changing the “privacy” settings on your browser.


Personal data protection notice
(art. 13 of Legislative Decree 196/2003)

Dear User,
legislative Decree No. 196 of 30 June 2003 (“Personal data protection code”) governs the protection of individuals and other entities with respect to the processing of personal data.

Under the foregoing code, your data must be processed in accordance with principles of fairness, legality, and transparency and your rights and the confidentiality of your data must be protected.

The following information is therefore provided to you in accordance with art. 13 of the Legislative Decree No. 196/2003:

1. Your data will be processed for the following purposes:
a) to provide the information you have requested;
b) to carry out only those activities that are strictly necessary to supply the services;
c) to carry out ordinary administration and tax-related activities.

2. Your data will be processed using IT systems.

3. Providing personal data is optional and the only consequence of refusing to do so is that we will be unable to provide the information requested or supply the services.

4. Your data will not be disclosed to third parties or disseminated.

5. The data controller is Claudia Valeri - This email address is being protected from spambots. You need JavaScript enabled to view it..

6. The data processor is Claudia Valeri - This email address is being protected from spambots. You need JavaScript enabled to view it.

7. The rights set forth in art. 7 of Legislative Decree no. 196/2003 may be exercised at any time towards the data controller. For ease of reference, we have fully transcribed the foregoing article hereunder:

Legislative Decree No. 196/2003
Art. 7 - Right to Access Personal Data and other rights

1. A data subject shall have the right to obtain confirmation as to whether or not personal data concerning him/her exists, regardless of whether or not such data has already been recorded, and to receive a copy of such data in an intelligible form.

2. A data subject shall have the right to be informed of:
a) the source of the personal data;
b) the purposes and methods of the processing;
c) the logic applied to the processing, if the latter is carried out with the help of electronic means;
d) the details of the data controller, the data processors and the representative designated as per article 5, paragraph 2;
e) the details of the parties or categories of parties to which the personal data may be communicated or which may be given access to said data in their capacity as designated representatives in the State’s territory or as the data processors or persons in charge of the processing.

3. A data subject shall have the right to obtain:
a) the update, the rectification or, where interested, the integration of the data;
b) the cancellation, anonymization or blocking of data that is processed unlawfully, including data whose retention is unnecessary for the purposes for which it has been collected or subsequently processed;
c) certification to the effect that the operations as per letters a) and b) have been notified, also related to their contents, to the parties to which the data was communicated or disseminated, unless this requirement proves impossible or involves a manifestly disproportionate effort compared with the right that is to be protected.

4. A data subject shall have the right to object, in whole or in part:
a) on legitimate grounds, to the processing of his/her personal data, even where the data is relevant to the purpose of the collection;
b) to the processing of his/her personal data, where this occurs for the purpose of direct selling or sending advertising material or conducting market or commercial communication surveys.


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© 2016 When in Italy, a team of young licensed and experienced tour guides and English-speaking drivers specialized over the years in offering customized private tours.


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